Frequently Asked Questions
Find answers to common questions about our cleaning services, scheduling, pricing, payments, and what to expect when you choose Evermere Cleaning Solutions.
QUESTIONS & ANSWERS
How Can We Help?
What areas do you serve?
Evermere Cleaning Solutions serves homes and businesses throughout St. Johns and Duval counties, including St. Augustine, Ponte Vedra, St. Johns, Jacksonville, and surrounding communities within our service area.
What cleaning services do you offer?
We offer Standard Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Airbnb Turnovers, Commercial Cleaning, and Post-Construction Cleaning. Additional services may also be added based on your cleaning needs.
Do you bring your own cleaning supplies and equipment?
Yes. We arrive with the cleaning supplies and equipment needed to complete your scheduled service unless otherwise stated in your quote or service agreement.
Do I need to be home during the cleaning?
No. You are welcome to be home, but it is not required. If you will not be present, please provide clear and secure access instructions before your scheduled service.
How much does a cleaning service cost?
Pricing varies based on the type of service, size and condition of the property, number of bedrooms and bathrooms, and any additional services requested. We’ll provide a personalized quote based on your specific cleaning needs.
What is included in my cleaning service?
What’s included depends on the service you select. Each service has its own cleaning checklist, and your quote or service agreement will outline what is included with your scheduled cleaning.
Can I add extra services to my cleaning?
Yes. We offer additional services such as inside refrigerator and oven cleaning, interior windows, baseboards, laundry, linen changes, and more. Add-ons are subject to availability and additional charges.
What if my home requires more work than originally described?
If the condition of the property or amount of work required is significantly different from the information provided when your quote was prepared, we’ll discuss any necessary adjustments with you before completing work outside the originally agreed scope.
How do I schedule a cleaning?
Start by submitting a Request a Free Quote through our website. Once we review your cleaning needs, we’ll provide your quote and available scheduling options.
How far in advance should I schedule my cleaning?
We recommend scheduling as early as possible to help secure your preferred date and time. Availability may vary depending on the service requested and our current schedule.
Can I reschedule my cleaning?
Yes. If you need to reschedule, please contact us as soon as possible. Rescheduling requests made 48 hours or more before your scheduled service can be made without penalty.
What happens if I cancel or reschedule less than 24 hours before my appointment?
Cancellations or rescheduling requests made less than 24 hours before the scheduled service will result in the forfeiture of any deposit paid.
Is a deposit required to schedule a cleaning?
A deposit may be required to reserve your appointment. If a deposit is required, the amount and payment instructions will be provided with your quote, invoice, or service agreement.
When is the remaining balance due?
Any remaining balance is due in full upon completion of the service or otherwise stated in your quote, invoice, or service agreement.
What payment methods do you accept?
We accept the approved payment methods provided on your invoice or payment instructions. Available payment options may vary, so please refer to your invoice for the methods available for your service.
How should I prepare for my cleaning appointment?
To help us clean efficiently, we recommend putting away personal belongings, clothing, toys, paperwork, and unnecessary clutter before your appointment. This allows our team to focus on cleaning your space rather than organizing personal items.
What should I do with my pets during the cleaning?
We’re happy to work in homes with pets. Please let us know about any pets before your appointment and secure them when necessary to provide a safe and comfortable environment for your pets and our cleaning team.
Do I need to provide access to the property?
Yes. Please ensure our team can safely access the property at the scheduled service time. If you won’t be present, provide clear and secure access instructions before your appointment.
What if I need something that wasn’t included in my original service?
Please let us know. Additional requests may be accommodated based on time and availability and may result in an additional charge. We’ll discuss any applicable charges with you before completing work outside the originally agreed scope.
What if I’m not satisfied with my cleaning?
Your satisfaction is important to us. If you have a concern about your service, please contact Evermere Cleaning Solutions promptly so we can review the situation and work with you toward an appropriate resolution.
Will you take photos or videos inside my home or business?
Photos or videos may be taken when necessary for service documentation or quality-control purposes. Any use of photos or videos for marketing or promotional purposes will require appropriate permission.
How can I contact Evermere Cleaning Solutions?
You can contact us at (904) 988-7641 or evermerecs@gmail.com. You can also reach us through the Request a Free Quote form on our website.
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